Terms Of Use

By using Party Wholesale Centre’s website, you agree to the following terms and conditions. Please read them carefully.

1 PRIVACY

Please review our Privacy Notice , which also governs your use of Party Wholesale Centre’s services, to understand our practices. If you have any questions about this Privacy Policy you may contact [email protected] . Or please write to us at Online Customer Service 81 Frankel Avenue Singapore 458209, or call us at 6445 0508 for any assistance you require.

2 ONLINE ORDERS

2.1 Confirmation of your online orders

All online orders must be made 3 days before your order delivery date with all outstanding payment fully paid. A confirmation email will be sent shortly after you have placed an order via our website. Please check your spam folder if you do not receive the confirmation email. If the confirmation email is not in your spam folder, it is best to contact us via email at [email protected] .

2.2 Amendment of your existing online order

Amendment of your online order has to be made at least 3 days before the delivery or collection date. Kindly note we are unable to amend any orders after the cut-off time. Any overpayment due to changes in the order will be refunded in the form of Party Voucher. Please email your request to [email protected] or WhatsApp to 8282 8107. 

2.3 Postponement or cancellation of your online order

Please see the following on the refund clauses for all postponement or cancellation of your online order.

To cancel or postpone an order, please contact Party Wholesale Centre’s office between 1030am to 3pm from Monday to Friday (except public holiday) via the following methods: 

• Phone 6445 0508
• Email [email protected]

3 DELIVERY

At present, Party Wholesale Centre provides island-wide delivery, including Sentosa Island. Areas we do not deliver include locations with postal code starting with (70), (71), (81), (83), Jurong Island and other offshore islands such as Pulau Tekong, Pulau Ubin, etc. Party Wholesale Centre will only process and accept orders within our delivery coverage.

Party Wholesale Centre provides five types of delivery/ postage services:

1. Standard Delivery (3 to 4 hourly) 
2. Priority Delivery (1 hourly) 
3. Send as Gift
4. Singapore Normal Mail
5. Registered Mail

Please be at the delivery location at the earliest timing selected, if the recipient is not present upon delivery, the driver may:

1. Arrange a return trip at a later timing at a surcharge of $20 to $30. The return trip will usually be scheduled on the last trip after completing all other deliveries OR
2. Leave the purchases at the doorstep with permission from customers. Party Wholesale Centre shall not be held responsible for any loss or damage to your purchase as items are placed at an unsupervised location for an extended period of time. We encourage all customer to be present upon delivery.

Please be at the delivery location at the earliest timing selected. If no one is present to receive the goods and return trip is required, an additional delivery fee will be charged.

Places that are not accessible by lift and trolley will be sent to ground floor only.

Delivery to SAF camps, office building, hospital, shopping mall, industrial building and hotel will be sent to the main drop off point or loading bay only.

Party Wholesale Centre will not be liable for claims of damaged packaging, non-delivered goods or missing items unless customer call our office 6445 0508 within 2 hours receipt of items. It is the customers' responsibility to check if all items received are complete, correct and in good condition.

4 PARTY VOUCHERS

Party Vouchers issued by Party Wholesale Centre Pte Ltd are valid only for online purchases at www.partywholesale.com.sg .

We reserve the right to cancel or modify orders, or revoke the use of voucher codes, where the vouchers are used in the following circumstances:

• Suspicious or fraudulent voucher use;
• Voucher abuse, including vouchers, redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and/ or
• Vouchers used in bad faith (including resold vouchers, or use of vouchers on orders made and intended for resale).

Additional terms and conditions may be specified in relation to specific voucher codes (e.g. duration, discount amount and products covered), and will govern the use and redemption of those vouchers in addition to these terms.

Vouchers are not exchangeable for cash. Party Wholesale Centre reserves the right to change these terms or cancel any Party Vouchers at any time without notice. All PARTY Vouchers are valid for 1 year from the date of issuance.

5 MODIFICATIONS TO THE PROVISION OF SERVICES AND PRICES

Party Wholesale Centre Pte Ltd reserve the right, at our sole discretion and at any time to modify the prices of our products or discontinue the Services (or any part or content thereof) without further notice to you.

6 DISCLAIMER

Website content serves as a general information about products and services offered by Party Wholesale Centre Pte Ltd and solely for that purpose only. Any advice, information or recommendation received through this website should not be relied upon. All information on our products, services and related illustrations or graphics are intended to be useful and is provided for customer's convenience and guidance. We make no representations or warranties of any kind whether expressed or implied as to the accuracy or completeness of any information included on this website. Every effort has been made to offer the most current, correct and clearly expressed information possible. Party Wholesale Centre will not be liable for the website being unavailable due to technical issues beyond our control.

The use of this site signifies your agreement to be bound by the terms and conditions. Please read the following information carefully.

• All images in the party supplies are for illustration purposes only. Actual items may not appear exactly the same in the images found on the website. 
• Party Wholesale Centre reserves the right to make changes in the website anytime without prior notification. This includes product details & availability, prices, delivery schedules, operating hours especially on public holidays, etc.
• Party Wholesale Centre will not be liable for claims of damaged packaging, damaged balloons, non-delivered goods or missing items unless customer calls our office 6445 0508 within 2 hours upon receipt of items. It is the customers' responsibility to check if all items received are complete, correct and in good condition.
• Party Wholesale Centre does not allow the return of item unannounced. This applies to Party supplies (e.g. banner, tassels, ribbons etc.) and rental of helium tank or electric pump. In the event an item is returned without proper documentation, items will not be accepted and no refund will be made. All returned party supplies are subjected to inspection.

7 INDEMNIFICATION

By using our services, you agree to defend, indemnify and hold harmless against Party Wholesale Centre Pte Ltd and affiliated companies for any damages, loss, awards or costs. This includes reasonable attorneys' fees, resulting from any 3rd party claim, action, or demand related in any way to the use of our services.